General Questions
How do I Update My Contact Information?
Please contact one of our relationship bankers with proof of change.
How do I Change My Legal Name?
Please contact one of our relationship bankers. Legal documentation is required (e.g., a copy of your marriage license).
Debit Cards
How do I Activate My Debit Card?
Please contact one of our relationship bankers or call (800) 708-7119 and follow the prompts.
How do I Request a New Debit Card?
You can stop by any office and obtain a new debit card.
Can I Use My Debit Card While Traveling?
Yes, NGNB offers users of the mobile app the option to manage travel plans. You can also contact one of our relationship bankers or call (833) 601-0468.
Can I Change My PIN by Phone?
Please call (800) 708-7119 and follow the prompts.
How Can I Help Track Activities on My Debit Card?
With the controls, customers can disallow certain merchant types and/or transaction types, set spending limits, and designate locations for approved charges (or to limit charges). Also, alerts can be set up for selected card activities.
Why Is My Debit Card Not Working?
There are multiple reasons for a debit card not to work. Reasons include you have reached your dollar or transaction limit, insufficient funds available in your account, a hold placed on your card due to fraudulent activity, or a merchant experiencing a problem processing the transaction.
What Is the Limit for My Debit Card?
$2,000 over three days for debit card transactions and $600 over 24 hours for ATM transactions. To request a limit increase, please contact your account officer.
Loans
How Do I Apply for a Loan?
Please contact one of our loan officers for assistance.
Can I Make My Loan Payment Online?
Mobile or Online Banking users can transfer funds electronically from their NGNB Checking or Savings Account to make a loan payment.
What if My Loan Payment is Not Showing, but I Know I Made the Payment?
Please contact one of our loan officers for assistance.
Mobile Banking
Can Businesses Use Mobile Banking?
No, Mobile Banking is for consumers only.
How Do I Set Up Mobile Banking?
Download our app and log in with your Online Banking credentials.
How Do I Reset My Login Password?
Mobile Banking and Online Banking use the same password. You can click on ‘Forgot My Password’ in Online Banking or call one of our relationship bankers.
How Do I Make a Mobile Deposit, and What is the Mobile Deposit Limit?
Consumers can make a Mobile Deposit through the app. Click on Deposit at the bottom of the app, select the account you want funds deposited into, enter the amount of the deposit, take a photo of the front and back of the check, and then submit. Make sure the check is signed, Mobile Deposit is checked, and images are clear. The limit is $2,500 a day.
Is There a Cutoff Time for Mobile Deposits?
The Monday - Friday cutoff time is 5 p.m. Saturday and Sunday mobile deposits will be deposited into your account the next business day.
Online Banking
How Do I Enroll in Online Banking?
Select Enroll in the Online Banking login area above and complete the requested information, then click Enroll. This process is only for consumers. Business customers must contact their Relationship Banker to get signed up for Online Banking.
How Do I Reset My Login Password?
Click on ‘Forgot My Password’ or contact your relationship banker.
How Do I Sign Up for eStatements?
After you sign in to Online Banking, you will be asked to sign up now, decline, or ask me later. You can also click on Profile to change your preference.
Bill Pay
How Can I Get Signed Up for Bill Pay?
Please contact one of our relationship bankers for assistance.
Can I Put a Stop Payment on Bill Pay iItems?
Yes, but bill pay can be a check with your account number, a check with a different account number, or an ACH. To verify, Bill Pay Customer Service can be reached at (866) 732-5030 between the hours of 7:00 a.m. - 1:00 a.m. ET, 7 days a week.
Zelle
How do I enroll in Zelle?
You must have Bill Pay to have Zelle. One of our Relationship Bankers can help you sign up. Log into your Online Banking account, click the Bill Pay tab, and accept the terms and conditions. Once you have accepted the terms and conditions, you can use Zelle online banking or your mobile app.
ATMs
Do the ATMs Accept Deposits?
The ATM at our Dalton location is the only current ATM that accepts deposits.
What Is the Maximum I Can Withdraw From an ATM?
$600 per day.
Telebanking
How Do I Reset My Telebanking Password?
Please contact one of our Relationship Bankers for assistance.